FAQ

I forgot my Sign-In password – How do I get back into my account?

How can I view the weekly ad for my store?

What is a digital coupon? How do I use the coupons listed on the mobile app?

Can a digital coupon be used multiple times?

If coupon(s) exceeds the value of the item will I receive cash back?

I forgot my Sign-In password – How do I get back into my account?

If you forgot your password, getting a new one set up is easy. Note this functionality is only available for accounts created using an email address and not when logged in using Facebook.

From the website: Click on Sign In located at the top right of any web page. On the Sign in modal, click on the “I forgot my password”. You will then be prompted to enter the email address used to sign up for an account. When finished entering your email, tap the “Get My Password” button and an email will be sent to that address with a link to reset your password. When entering a new password, make sure to only use the password character requirements available (ex. 6-20 characters long, use letters, numbers, underscore, periods, or &)

From the mobile application: Click on the “Sign-In” button from the home screen. On the Sign In pop up, tap the image of the hand with a string around the finger (located on the same line as the “Password” field). You will then be prompted to enter the email address used to sign up for an account. When finished entering your email, tap the “Get My Password” button and an email will be sent to that address with a link to reset your password. When entering a new password, make sure to only use the password character requirements available (ex. 6-20 characters long, use letters, numbers, underscore, periods, or &)

How can I view the weekly ad for my store?

From the website: You can access the weekly ad for your store by clicking on the weekly ad button on the home screen, top header, or bottom footer. The weekly ad of a default store is initially shown, if you need to see a weekly ad for a different store, you need to change the store set as your store. To change your store, click on the “change” link next to the store name located at the top right of any page. Enter in the zip code or city/state and select your new store. Then go back to weekly ads and you should see the associated weekly ad for that new store selected.

From the mobile application: You can access the weekly ad for your store in two easy ways. From the homepage, simply tap the image below “This Week’s Ad” and you’ll be taken directly to the most current weekly ad pages. You can also select “Weekly Ad” from the main navigation menu. Please keep in mind that you may be prompted to select a store prior to viewing an ad. Also, if you have lost your online connection, it may take a few moments to reestablish a connection.

What is a digital coupon? How do I use the coupons listed on the mobile app?

A digital coupon is similar to a paper coupon – only easier! You can the find all kinds of digital coupons on the desktop site and the mobile app. The featured coupons can be found on the homepage by tapping “Featured Coupons” or from the main navigation menu by selecting “Coupons” from the list of headings. They can be loaded directly to your account and will be applied to your purchase once your My Rewards barcode is scanned or your unique 11-digit alternate ID (phone number) is entered on the pin pad at checkout on qualifying purchases.

Can a digital coupon be used multiple times?

Digital coupons are intended for one time use and cannot be redeemed more than once. Once they are redeemed, they will fall off your account within 24 hours.

If coupon(s) exceeds the value of the item will I receive cash back?

Coupons that exceed the retail value of an item will be adjusted to provide the maximum value, but will not exceed the price of the item to result in cash back.